Headshot of Steve  Thompson

Steve Thompson

Professor of Analytics & Operations
  • Profile
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    • Grants and Fellowships

      2006 - 2020: Robins School of Business summer research grant ($10,000 - $15,000)

      2008: Robins School Technology grant ($30,000)

      2008: Robins School Teaching grant ($5,000)

      2008: Outstanding Scholarship Award, Robins School of Business

      2008: 48,000 SEK (approximately $7,000) from STINT (Sweden) for international faculty development.

      2009: 300,000 SEK (approximately $45,000) from Handelsbanken Research Foundations (Sweden) for project "How multinational firms utilize information technology to coordinate global operations."

      2013: 123,000 SEK (approximately $19,000) from STINT (Sweden) for scoping and planning the project: "Green energy initiatives in commercial real estate."

      2014 - 2016: 3.5 million SEK (approximately $490,000) from the Swedish Energy Agency for project  "Green e-service development in commercial real estate."

      2017: 500,000 SEK (approximately $60,000) from the Swedish Energy Agency for project "KPI 2030."

      2016 - 2018: 2.8 million SEK (approximately $350,000) from the Swedish Energy Agency for project "Sustainable KPIs and Indicators for facilities".

    • Awards

      Invited to young researchers connection, INFORMS, The young researcher connection is held by INFORMS to link new, high-potential scholars, with established peers.

      Finalist, best paper, Decision Sciences Journal, The article: "Managing Risks in Multiple Online Auctions: An Options Approach" was selected as a finalist for the annual best paper award for 2005.

    • Presentations

      Thompson M. Steven, Health Care Logistics, Portland, ME

      Thompson M. Steven, Information Technology and Health Care Operations, Storrs, CT

      Thompson M. Steven, Improving Operating Room Utilization, INFORMS Annual Meeting, Washington, DC

      Thompson M. Steven, Improving Patient Safety with Information Technology, Improving Patient Safety, Richmond, VA

      Thompson M. Steven, Impact of Information Technology on the US Health Care System, Vasteras, Sweden

      Thompson M. Steven, Patient Allocation During the Initial Hours of a Mass Casualty Event, Internation INFORMS Meeting, Puerto Rico

      Dean D Matt, Thompson M. Steven, A Comparison of Real-Time Allocation Schemes for Cardiac Diagnostic Testing Time Slots, International INFORMS Meeting, Puerto Rico

      Thompson M. Steven, Privacy protection of Microdata with Individual Identifiers, INFORMS 2006 Annual Meeting, Pittsburg, PA

      Altay Nezih, Thompson M. Steven, Patient allocation during disaster response, Decision Sciences Institute Annual Meeting, San Antonio, TX

      Thompson M. Steven, Improving the efficiency of hospital operations with decision support, First Conference of the Informs Optimization Society, San Antonio, TX

      Thompson M. Steven, Transaction risk management in online auctions, ICIS, Seattle, WA

      Thompson M. Steven, Releasing microdata with individual identifiers and disguised cells: a scenario based on a confidential field and conditional probabilities, 8th INFORMS computing society, Chandler, AZ

      Thompson M. Steven, On releasing categorical microdata with individual identifiers: privacy protection of categorical, confidential data against the threat of stochastic inference, CIST, San Francisco, CA

    • Memberships


    • Professional Experience

      Previous positions include:
      Visiting Scholar, Mälardalen University. (May 2010 - June 2010).

      Visiting Scholar, Mälardalen University. (May 2008 - June 2008).

    • Institutional Service

      University of Richmond

      Cross-School Curricular Oversight Committee. (August 17, 2011 - May 7, 2012).

      Committee Member, Cross-School Curricular Oversight Committee. (August 18, 2010 - May 9, 2011).

      Committee Member, CTLT Faculty Fellow. (August 19, 2009 - May 10, 2010).

      Committee Member, CTLT Faculty Fellow. (January 12, 2009 - May 11, 2009).

      Robins School of Business

      Committee Member, Curriculum review, Member. (September 1, 2007 - Present).

      Committee Chair, Technology Committee. (August 1, 2007 - Present).

      Committee Member, Curriculum committee. (January 1, 2007 - Present).

      Committee Member, Executive education advisory board. (September 1, 2006 - Present).

      Assessment Committee. (August 17, 2011 - May 7, 2012).

      Committee Chair, Curriculum Committee. (August 17, 2011 - May 7, 2012).

      Committee Member, Curriculum Committee. (August 18, 2010 - May 9, 2011).

      Committee Member, Curriculum Committee. (August 19, 2009 - May 10, 2010).

      Committee Member, Innovation and Entrepreneurship Program Committee. (August 19, 2009 - May 10, 2010).

      Committee Member, Technology Committee. (August 19, 2009 - May 10, 2010).

      Committee Member, Center for Innovation and Entrepreneurship Committee. (January 12, 2009 - May 11, 2009).

      Committee Member, Curriculum Committee. (January 12, 2009 - May 11, 2009).

      Committee Member, Executive Education Advisory Committee. (January 12, 2009 - May 11, 2009).

      Committee Member, Technology Committee. (January 12, 2009 - May 11, 2009).

  • Selected Publications

    Harrison, J., Thompson, S. (2015). Strategic Management of Healthcare Organizations: A Stakeholder Management Approach. New York, NY. Business Expert Press.

    Journal Articles

    Ekman, P., Thompson, S., Dahlin, P., Erixson, C. (forthcoming, 2020). Exploring "High Tech" and "High Touch" Interaction Capabilities: Aligning the IT Portfolio with Customer and Supplier Relationships." Information Technology & People. DOI 10.1108/ITP-09-2017-0317

    Ekman, P., Raggio, R., Thompson, S. (forthcoming, 2020). "Making Energy Metrics Relevant to Service Firms: From Energy Conservation to Energy Productivity." Journal of Cleaner Production.

    Ekman, P., Thilenius, P., Whitaker, J., Thompson, S. (forthcoming, 2020). "Digital transformation of global business processes: The role of dual embeddedness." Business Process Management Journal.

    Thompson, S., Whitaker, J., Kohli, R., Jones, C. (2020). "Chronic Disease Management: How IT and Analytics Create Healthcare Value Through the Temporal Displacement of Care." Management Information Systems Quarterly, 44(1): 227 - 256.

    Whitaker, J., Ekman, P., Thompson, S. (2017). "How Multinational Firms Use IT to Manage Global Operations." Journal of Computer Information Systems, 57(2): 112-122.

    Thompson, S., Varvel, S., Sasinowski, M., Burke, J. (2016). "From value assessment to value co-creation: Informing clinical decision-making with medical claims data." Big Data, 4(3): 141-147.

    Ekman, P., Raggio, R., Thompson, S. (2016). "Service network value co-creation: Defining the roles of the generic actor." Industrial Marketing Management, 56: 51-62.

    Thompson, S., Kohli, R., Jones, C., Lovejoy, N., McGrave-Lloyd, K., Finison, K. (2015). "Evaluating healthcare delivery reform initiatives in the face of "Cost Disease"." Population Health Management, 18 (1): 8-14.

    Thompson, S., Varvel, S., Voros, S., Thiselton, D., Grami, S., Turner, R., Barron, J. (2014). "The Changing Role of Ancillary Health Care Service Providers: An Evaluation of Health Diagnostic Laboratory, Inc." Population Health Management, 17(2): 121-126.

    Thompson, S., Ekman, P., Selby, D., Whitaker, J. (2014). "A Decision Support Model to Align IT Infrastructure Investment with Firm Strategy." Decision Support Systems, 59: 108-118.

    Day, R., Garfinkel, R., Thompson, S. (2012). "Integrated Block Sharing: A "Win-Win" for Hospitals and Surgeons." Manufacturing and Service Operations Management, 14(4): 567-583.

    Day, R., Dean, M., Garfinkel, R., Thompson, S. (2010). "Dynamic Allocation of Cardiac Diagnostic Testing Time Slots." Decision Support Systems, 49(4): 463-473.

    Thompson, S., Nunez, M., Garfinkel, R., Dean, M. (2009). "Efficient Short-Term Allocation and Reallocation of Patients to Floors of a Hospital During Demand Surges." Operations Research, 57(2): 261-273.

    Thompson, S., Dean, M. (2009). "Advancing Information Technology in Healthcare." Communications of the ACM, 52(6): 118-121.

    Garfinkel, R., Gopal, R., Thompson, S. (2007). "Releasing Individually Identifiable Microdata with Privacy Protection Against Stochastic Threat: An Application to Health Information." Information Systems Research, 18(1): 23-41.

    Thompson, S., Altay, N., Green, W., Lapetina, J. (2006). "Improving Disaster Response Efforts with Decision Support Systems." International Journal of Emergency Management, 3(4): 250-263.

    Gopal, R., Thompson, S., Tung, YA, Whinston, AB. (2005). "Managing Risks in Multiple Online Auctions: An Options Approach." Decision Sciences, 36(3): 397-425.

    Additional Publications

    Steven M. Thompson, Peter Ekman, Generation E: How Academia and Business Can Adapt to the Wireless World, Mercury Magazine, 2012, 22-25