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Managing Conflict in the Workplace

Conflict wears many faces. Whether you are dealing with difficult people or difficult situations, you need a collaborative and productive process to resolve a problem. This workshop will give you the essential tools to navigate tough conversations in a positive and unemotional manner.

You will be able to identify your current conflict management approach, and then modify it to become more effective in tense situations. You will practice the key skills in managing a conflict situation and then choose the appropriate strategies to resolve it with confidence and diplomacy.

Through a series of self-awareness and experiential exercises, this session with teach you how to maximize every business conversation and interaction you have.

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Managing Conflict in the Workplace
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Executive Education

Robins School of Business
1 Gateway Road
University of Richmond, VA 23173
(804) 289-8019
execed@richmond.edu